FAQ

Yes, you can enjoy many app features for free, including real-time activity metrics from the sensors, workout recommendations and demonstrations, daily challenges, and more.

As a premium member, you gain full access to the app's extensive content, including workout demonstrations, training programs, contests with prizes, insightful progress tracking and your workout history. You'll also enjoy personalized recommendations and all new features at no extra cost.

While downloading the HYGEAR app isn't required to use the gear, you need the app to receive workout data from the sensor.

Yes, you can cancel your membership anytime and no further charges will apply after your current subscription term ends. For convenience, we suggest canceling before the term concludes to prevent any additional charges.

The app works only on mobile devices and it's available for both Android and iPhone. However, it can also be mirrored on Android and Apple Smart TVs.

The HYGEAR app is all about fitness and you can find all kinds of workouts, including short workouts with and without HYGEAR products.

The HYGEAR app features high-energy workouts designed for fat burning, full-body toning, and various training styles including circuit training, HIIT cardio, supersets, and Tabata, with intervals of 20 seconds of activity followed by 10 seconds of rest. It provides numerous programs with diverse routines. The app offers lots of exercise options, enabling users to create a wide range of workouts. For those who prefer self-guided exercise, the app's freestyle mode allows you to work out independently while still receiving feedback.

You can purchase a monthly subscription or a discounted annual subscription. For more information about our prices and free trials, please visit our app page.

Please contact us at support@hygearfit.com from the email address you signed up with or the order number.

Yes, we offer 90 days free trial for our premium membership that includes all the app's content and features.

The key difference is that resistance training uses external band resistance to create muscle tension without applying your full body weight to the bands. It enables concentric and eccentric movements, allowing you to target specific muscle groups. On the other hand, suspension straps involve applying your full body weight, using your own body as resistance, which engages more muscles for stability and focuses on strength and core development.

For optimal results, we suggest incorporating both into your routine as they target muscles and mobility differently. Follow the HYGEAR app's instructions for the best outcomes.

You can use your HYGEAR equipment with or without a Premium Membership. However, premium members gain full access to all app content and features, while free members have limited access. Please note, even as a free member you will always have access to real-time data from the sensor of your gear.

Setting up you gear is very easy. Just download the HYGEAR app, turn on the gear, and they will connect.

While our products cater to all fitness levels, some are tailored for specific needs. Visit our product pages for details and find the right HYGEAR gear for your goals, whether you're a Newbie, Advanced, Athlete, Senior, or in Rehab—we have the perfect bundle for you.

GEAR GO offers a maximum resistance of 16 lbs when stretched to 2.5 times its original length, which is the recommended maximum. When using both bands with one hand, GEAR GO provides up to 32 lbs of resistance. This also applies for GEAR GO PRO.

GEAR 1 offers a maximum resistance of 22 lbs when stretched to 2.5 times its original length, the recommended maximum. Pulling both bands with one hand increases the resistance to 44 lbs.

HYBAR offers a maximum resistance of 16 lbs, but adjusting its position can enable higher resistance levels.

If you're new to rope jumping, start with HYROPE's ropeless setting. It simulates the feel of a rope with two small balls attached to the handles, minimizing the risk of tripping. As you gain experience, you can transition to using the rope.

Your gear includes a door anchor. You can also purchase a wall mount for anchoring it to the wall. For resistance bands, we recommend three wall mounts placed high, middle, and low to maximize your training options.

There are three optional placements:
1. The high anchor should be
placed about 10" above
your height
2. The middle anchor should
be placed at shoulder
height
3. The low anchor should be
as close to the floor as
possible

For resistance bands, we recommend three wall mounts placed high, middle, and low to maximize your training options.

Yes, but not at the same time.

Upon receiving your package, contact support@hygearfit.com immediately. We will guide you through returning the unopened package and canceling your order with minimal costs. Please accept the package upon delivery to avoid extra charges. For more details, visit our returns and refunds page.

You can return a product from a bundle order within 30 days for a partial refund, as outlined in our return and refund policy. Detailed information is available in our Returns & Refunds page.

For purchases made on the HYGEAR website, we offer a 30-day return option, except for specially discounted orders as noted at checkout. Return fees may apply. For more details, please refer to our Returns & Refunds page.

We accept Visa, Mastercard, American Express, Discover, Diners Club, and PayPal.

On the checkout, you can choose to pay over time with Affirm.

You can pay upfront for 12 months of Premium Membership together along with your gear purchase. You will get charged for the membership only after your free trial period ends.

Kindly contact us at support@hygearfit.com and we will assist you promptly.

Kindly contact us at support@hygearfit.com and we will assist you promptly.

Send a request to support@hygearfit.com and we should be able to change this for you within 1 to 2 business days.

Send a request to support@hygearfit.com and we should be able to change this for you within 1 to 2 business days.

Our return and refund policy varies depending on the circumstances. For more details, please review our return and refund policy.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We ship via UPS within the US. For international orders, we use various shipping providers.

Your HYGEAR order will be delivered within 3 to 10 business days from the date of purchase.

We offer competitive shipping options worldwide. Here’s how our international shipping rates are structured:

Here’s a breakdown of our shipping rates:

• Small Order: For orders ranging from $1.00 to $99.90, the shipping cost is $10.00 USD.
• Standard Order: Orders between $100.00 and $399.90 are shipped at a flat rate of $15.00 USD.
• FREE SHIPPING: Enjoy free shipping on orders of $400.00 and above.

Please note that these rates apply internationally, but exceptions may apply based on specific destinations. To estimate the exact shipping costs for your location, simply enter your address at checkout, and our system will calculate it for you.

HYGEAR products come with a one-year warranty. For more details, please visit our Warranty page.

Contact us at support@hygearfit.com explaining the difficulties you are encountering and we will be happy to assist you.